Contact and feedback
Email us about tool errors, results that contradict the input, paid credits that do not arrive, or factual mistakes on a public page.
Request a tool or report a problem. Adopted requests receive 100 credits. Email does not qualify. In-app feedback
Most questions get a reply within 2 business days. For payment or account issues, include the time and order number.
Include in the email
- Page URL
- Time it happened
- What you did and what the page returned
- For a payment issue, the order time or order number
Do not attach
- Passwords, verification codes, or sign-in credentials
- Photos of identity documents
- Unpublished client information
You can also check the service center, or compare credit rules on the pricing page.